Improving Profitability in Commercial Auto InsuranceManaging Director at Guy Carpenter
One of the major factors affecting property/casualty industry profitability in the United States in recent years has been the poor performance of the commercial auto liability (CAL) line. On both a calendar and an accident year basis, industry CAL underwriting results have been deteriorating for the past decade. Accident year combined ratios have been above 105 percent since 2010, and carriers are feeling the pressure to reverse this trend. Related lines of business such as umbrella insurance have also felt the adverse effects of challenging loss trends driven by CAL.
In this environment, it has been an open question: Which will arrive first, autonomous cars and trucks or underwriting profits for CAL writers?
Unexpected Increase in Auto Claims
A number of developments have been contributing to adverse CAL results. One of the principal factors is the unexpected acceleration in claims frequency that itself is in part a result of increased road utilization and congestion. The explosion in ride-sharing plays a pivotal role in this increased exposure and loss emergence.
Additionally, as the Internet economy and online purchasing grow to levels never anticipated, more trucks and delivery vehicles are sharing the roads, causing congestion and increasing the potential for more accidents.
Another major development impacting claims is the increase in distracted driving from use of cell phones and Global Positioning Systems devices. According to recent studies, phone distraction is now the cause of more than half of all car accidents. While drunken driving statistics remain historically low, there have been increases in impaired driving using marijuana and other drugs.
A higher-than-anticipated growth in CAL claim severity is also contributing to continued unprofitable underwriting results. An increase in large jury awards has influenced growing claims severity along with factors such as medical cost inflation, aging or inexperienced drivers, and the differences in the sizes and weights of vehicles involved in accidents. Although CAL carriers have been aggressively raising their rates, the increases have not been adequate enough to bring the combined ratios down below 100 percent.
How To Get Back to Profit
To achieve improved profitability and growth in CAL, insurers need to review these challenges and take bold steps to turn them into opportunities. Insurers must focus resources on implementation of improved underwriting and pricing functions. On the underwriting side, this will encompass everything from managing limits and maintaining appropriate deductible or self-insured retention levels to attaining reinsurance covers that address both frequency and severity of loss.
Carriers that write commercial package policies or multiple casualty lines should avoid the temptation to use CAL to over-subsidize other casualty lines, such as workers’ compensation and general liability, which have been more profitable.
Although data sets and modeling tools for auto liability are growing exponentially, the ability of carriers to mine usable, strategic information from that data and then integrate it into underwriting, pricing and claims strategies is being strained to the limits.
Better Data Will Help
Insurers are using increasingly sophisticated models to analyze new and existing data in the search for optimized pricing and risk selection. Public filings data from, for example, the National Transportation Safety Board, and third-party sources present a rich data set for understanding markets and habits of drivers. These items may include industry miles driven, new commercial truck sales, road density information, fuel prices, impact of new vehicle technologies and repair cost indices.
Insurers can achieve better underwriting by building and leveraging a comprehensive data collection plan that captures vehicle type, driver demographics and motor vehicle records. They can then use the data for predictive modeling.
Insurtech solutions are also emerging that permit insurers to price their risks with more accuracy and allow more robust risk-mitigating practices. Telematics can help insurers deploy behavioral profiling for auto insurance that enables dynamic and elastic pricing. Advanced driver-assistance systems have become more prevalent as tools to warn drivers in advance of potential accidents or hazardous situations.
Could Auto Insurance Actually Disappear?
The rise of data, analytics and technology advancements to aid drivers and the companies that insure them coincides with the looming possibility that autonomous vehicles will result in the partial obsolescence of car insurance.
Insurers with a preponderance of auto premiums have already begun diversification efforts in their businesses to address this through expansion into other lines or mergers and acquisitions.